Accessing the Metasys UI

How do I access and log in to the Metasys UI?

To access the Metasys UI remotely from any client device, ensure that you have access to the Metasys Site Director (Internet, intranet, or VPN access) and browse to https://[host name]/UI, where [host name] is replaced with the IP address or host name/server name of your Metasys Site Director. If you are on the ADS/ADX, ADS-Lite, or OAS computer with Metasys UI installed, you can also navigate to hostname/UI or localhost/UI.

Note: Ensure your web browser has cookies enabled before browsing to the Metasys UI.

When browsing to the Metasys UI, your web browser may display a security certificate warning. The browser displays this warning if your Metasys UI site does not have a trusted security certificate.

If you see this warning, you can browse to the Metasys UI site by doing the following:
  • For Google Chrome:
    1. Tap or click Advanced.
    2. Tap or click Proceed to [IP Address], where [IP Address] is the IP address or host name/server name of the Metasys Site Director. The Metasys UI login screen appears.
  • For Microsoft Edge, tap or click Continue to this website (not recommended). The Metasys UI login screen appears.
  • For Apple Safari, tap or click Continue in the Cannot Verify Server Identity window. The Metasys UI login screen appears.

We strongly recommend installing a trusted security certificate. For more information about installing trusted security certificates, refer to Network and IT Guidance Technical Bulletin (LIT-12011279) and contact your IT department.

When the Metasys UI login screen appears, enter your login credentials.

Note: The Metasys UI does not support autofill functionality for the user name or password fields.

What does the message Login successful. Please wait while your system and preferences are set up. This may take a few moments. mean?

You see this message at first login after a restart or at first login after a download. This is due to the building of the Metasys UI data cache which happens the first time you restart or download. The login is delayed until the cache is built and you will see the Please wait message until the cache building completes. This may take up to 30 minutes for the first login after a restart and first login after a download. After this, there should be no further delays when you log in.

At Metasys Release 11, we have introduced a semantic database which is built and modified with server downloads (both full and Metasys UI only components). Depending on the size of your site, it may take longer to log into Metasys UI while performing this activity.

Can I log in with my Active Directory® account?

You can log in with your Active Directory user name and password if the Active Directory/LDAP login feature is set up in the Metasys system.
Note: You can choose to log in as a local Metasys user even when Active Directory/LDAP authentication is enabled.
For more information on Active Directory and the Metasys system, refer to the Network and IT Guidance Technical Bulletin (LIT-12011279).

Does Metasys UI offer single sign-on (SSO) and two-factor authentication (2FA) capabilities?

Starting at Metasys UI Release 5.0, Metasys UI uses Microsoft® Active Directory Federation Services (ADFS), including two-factor authentication (2FA) when your ADFS Server is configured for 2FA.

If the Active Directory Federation Services (ADFS) for Metasys UI feature is licensed and enabled, you can use single-sign on to log into Metasys UI Online:
  1. Click or tap LOG IN WITH MY ORGANIZATIONAL ACCOUNT (ADFS) on the login screen. You are then redirected to your organization's login page.
  2. Enter your user credentials on the organization's login page and sign in.
  3. The Metasys UI login screen appears and you are logged into Metasys UI automatically.
If the Active Directory Federation Services (ADFS) for Metasys UI feature is licensed and enabled and if 2FA is configured, controlled, and enforced by your ADFS server, you can use 2FA to log into Metasys UI Online:
  1. Click or tap LOG IN WITH MY ORGANIZATIONAL ACCOUNT (ADFS) on the login screen. You are then redirected to your organization's login page.
  2. Enter your user credentials on the organization's login page and sign in.
  3. The 2FA prompt appears. Select the appropriate authentication option, for example push notification, and follow the instructions on-screen.
  4. The Metasys UI login screen appears and you are logged into Metasys UI automatically.
Important: If ADFS is licensed and enabled, but you cannot see the LOG IN WITH MY ORGANIZATIONAL ACCOUNT (ADFS) button on the login screen, refresh the browser page.

You can choose to log in as a local Metasys user even when ADFS authentication is enabled.

See User Management for more information about how to enable ADFS authentication. Refer to the Network and IT Guidance Technical Bulletin (LIT-12011279) for more information about how to configure an ADFS server for Metasys.

Can I log in with my Office 365® account?

You can log in with your Office 365® user name and password if the Office 365® login feature is set up in the Metasys system. For more information on Office 365® and the Metasys system, refer to the Network and IT Guidance Technical Bulletin (LIT-12011279).

Why can I not log in?

You may not be able to log into the Metasys UI for the following reasons:

  • You entered the wrong password or attempted the wrong password too many times.
  • Your user account only allows login during specific time periods.
  • Your user account is locked out or disabled by an administrator.
  • Your current password is expired.
  • Your Metasys Site Director is powered down.
  • SQL Server 2019 may cause the Metasys UI data cache building stored procedure to time out. This prevents you from logging into Metasys UI. Set SQL Server 2019 to run in compatibility mode 2017 to prevent this issue.

What do I do if I see a Reconnect message and an empty dashboard after login?

This may happen when you log in for the very first time after an upgrade. Refresh the browser to fix this.

How do I log out?

To log out of the Metasys UI, tap or click the User menu icon in the upper-right of the screen, then tap or click Log Out.

Are my logins and logouts recorded?

Yes, user logins and logouts are recorded and can be viewed in the Cyber Health Dashboard and in the System Activity feature. For more information about viewing Metasys audits, see System Activity.

Why should I log out?

To make sure your Metasys UI site remains secure, always log out of the Metasys UI.

Note: When you tap or click the Back button or close your browser window or tab, you are not logged out of the Metasys system. Make sure to log out when you are done browsing the Metasys UI.

When you use your organizational account (SSO) to log into Metasys UI, you are also redirected to your organization's logout page when you log out of Metasys UI.

Why am I asked to accept the terms and conditions?

All new Metasys users are required to accept the Terms and Conditions of use before they access the Metasys system for the first time.

Why did my session expire? Why was I logged out without clicking the Log Out button?

After 30 minutes of inactivity, your session automatically terminates and you are returned to the login screen. The default timeout is 30 minutes. If your tablet or phone goes to sleep or you lose connection, you are logged out and returned to the login screen. See the Session inactivity section for more information.

Also, if the Metasys Site Director computer running the Metasys UI software restarts, you are logged out and returned to the login screen.