Metasys UI introduction

What devices, operating systems, and browsers does the Metasys UI support?

The following tables list the operating systems and browsers the Metasys UI client supports:

Table 1. Metasys UI client technical specifications for phones and tablets
Supported mobile phone operating systems	Android 5.1 or later iOS® 11.4.1 or later
Supported tablet operating systems	Android 5.1 or later iOS® 11.4.1 or later Notes: You can use some desktop-specific Metasys UI features on your iPad™ (iOs version 13.2.3), if you enable the desktop view. To enable the desktop view on your iPad go to Settings > Safari > Request Desktop Website. For most features and functionality, tablets must be used in landscape mode and have a resolution higher than 1280 x 800.

Table 2. Metasys UI client technical specifications for computers
Supported client computer operating systems and web browser combinations	Windows® 10 Pro and Windows 10 Enterprise Editions (version 1903) (64-bit) Web browsers supported: Google® Chrome™ version 78 or later Microsoft® Edge® version 44 or later
	Windows® 8.1 Pro and Windows 8.1 Enterprise Editions with Update (KB2919355) (64-bit) Web browser supported: Google® Chrome™ version 78 or later
	Windows® 7 Professional, Enterprise, and Ultimate Editions with SP1 (64-bit) Web browser supported: Google® Chrome™ version 78 or later
	Apple® macOS® 10.15 Catalina Apple® macOS® 10.14 Mojave Apple® macOS® 10.13 High Sierra Apple® macOS® 10.12 Sierra Web browsers supported: Apple® Safari® 11 or later Google® Chrome™ version 78 or later Note: When you use Chrome version 80 or later on a macOS, you need a certificate issued by the Certificate Authority (CA) due to a Chrome browser change.

Table 3. Metasys UI client technical specifications for web browsers
Supported web browsers	Google® Chrome™ version 78 or later Notes: For better performance, we recommend using Google Chrome as your preferred web browser for the Metasys UI. The preferred browser for the Graphics Manager and the Graphics Editor is Google Chrome. You may experience issues when using the Graphics Manager and Graphics Editor in other web browsers. If you are using the Metasys UI with Google Chrome and if you are simultaneously using other browsers, you may see the following error message in Metasys UI: Disconnected! The server is no longer sending value updates. Please refresh your browser. To prevent this, disable background timer throttling: Right-click on the Google Chrome icon in the task bar. Right-click on Google Chrome in the menu that opens, and select Properties from it. In the Shortcut tab, add --disable-background-timer-throttling to the end of the Target field. Insert a space between the path and the flag: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --disable-background-timer-throttling Metasys UI does not support incognito mode. To exit incognito mode, click or tap the X icon of the browser window or tab and then open a new browser window or tab. For more information on incognito mode in Google Chrome, refer to https://support.google.com/chrome/answer/95464?hl=en.
	Microsoft® Edge® version 44 or later
	Apple® Safari® 11 or later Note: Metasys UI does not support Private browsing. To exit Private browsing, click or tap Private in the browser window.
General web browser support information	Other web browsers, such as Mozilla® Firefox®, are not officially supported by the Metasys UI. However, the Metasys UI may appear and function appropriately in other web browsers that are not officially supported. In supported web browsers on tablets and phones, the Metasys UI does not support the desktop view options. To exit the desktop view and load the mobile view: In Chrome, deselect the Request desktop site option. In Safari, close the browser and open the Metasys UI site. Ensure your web browser has cookies enabled before browsing to the Metasys UI. Ensure you have the Enable DOM Storage setting selected on the client device. For Windows operating systems, go to Control Panel > Internet Options > Advanced > Settings > Security and verify the Enable DOM Storage setting is selected.

Table 4. Metasys UI client technical specifications for supported communication channels
Supported communication channels	For optimal performance, we recommend a wired connection for computers browsing to the Metasys UI. Ethernet network interface card 10/100/1000 Mbps Wireless IEEE 802.11 connection 4G Network Notes: Metasys UI may run over a 3G network. However, browsing to the Metasys UI over 3G is not recommended or supported. High latency (also called lag or wait time) can cause the Metasys UI to disconnect from the ADS or ADX. Signal strength impacts the overall performance of the Metasys UI. For the best results, ensure that you have a strong signal for your wireless connection. To avoid slow performance, we recommend a network with at least 20 mbps upload speed.

For more information on supported server platforms for installation of the Metasys UI software, refer to the Metasys Server Installation and Upgrade Guide (LIT-12012162), SCT Installation and Upgrade Instructions (LIT-12012067), and Metasys UI Offline Installation Instructions (LIT-12011952).

Note: On any phone with an Android operating system, we recommend that you use a third-party keyboard for commanding. First, download and install a third-party keyboard of your choice. Then go to Settings > Personalization > Language and Input > Keyboard and Input Methods > Default and select the third-party keyboard you installed. The location for changing the keyboard may vary depending on your device.

Who should use the Metasys UI?

The Metasys UI is designed for operators and facility managers who use computers, tablets, or smart phones to control and operate buildings.

How many tabs does the Metasys UI support on my browser?

The following table lists the supported number of tabs for the Metasys UI on each browser per user session:

Table 5. Metasys UI browser tabs
Microsoft Edge	4 tabs Note: Each time you create a new tab from Metasys UI, Edge displays a security warning that you have to confirm.
Google® Chrome™	8 tabs
Apple® Safari®	1 tab Note: A Safari limitation allows only one open Metasys UI tab. This limitation does not include the tab that opens when you open the Metasys UI Help. On iOS devices, a PDF of the Metasys UI Help opens in a new tab. You can browse to the Metasys UI using Google Chrome version 30 or later.

How much data does the Metasys UI consume?

When you first navigate to the Metasys UI, the Metasys UI consumes approximately 3.8 MB of bandwidth. The following table shows typical data consumption for one user on a site with typical configuration.

Table 6. Metasys UI bandwidth consumption
Initial page navigation once logged into the Metasys UI: 3.8 MB
Subsequent page navigation after the Metasys UI is cached:
Space dashboard	Approximately 275 KB
Equipment dashboard	Approximately 326 KB
Per minute data consumption	Approximately 30–200 KB

Is the data shown in the Metasys UI current?

Data in most of the widgets of the Metasys UI is updated at least every 3 seconds. Data in the Potential Problem Area widget is a snapshot of the data when first navigated to and when manually refreshed. Data in the Equipment Activity widget updates when you manually refresh the data. Data in the Trend widget updates every 30 seconds.

Why does my screen look different on different devices?

The Metasys UI adapts to the device on which it is viewed.

What are the related documents for Metasys UI?

The following table lists the related documents for Metasys UI.

Table 7. Related documentation
For information about	Refer to
How to Install and Configure the ADS, ADX, and Metasys UI	Metasys Server Installation and Upgrade Instructions (LIT-12012162)
How to install the OAS	Open Application Server (OAS) Installation Guide (LIT-12013222)
How to Install the SCT and the Metasys UI Offline	SCT Installation and Upgrade Instructions (LIT-12012067)
Using the Metasys UI Offline	Metasys UI Offline Help (LIT-12012116)
Creating Spaces and Equipment	Metasys SCT Help (LIT-12011964) and Metasys® SCT Pro Help (LIT-12013035)
Managing Archives
Configuring Trend Extensions, Schedules, and Alarm Extensions	Metasys SMP Help (LIT-1201793)
Managing Metasys UI Databases, Metasys UI System Preferences, and Troubleshooting information	Metasys UI Technical Bulletin (LIT-12012115)
Creating Custom Symbols	Metasys UI Custom Symbols Technical Bulletin (LIT-12013054)